Privacy Statement for www.duluxtradepoints.ie

This Website is owned by Akzo Nobel (“AkzoNobel”).

Protection of your personal data is important to us. In this Privacy Statement we explain how we process your personal data.

1. Why do we process your personal data?

If you submit your personal data to this web site, we may process it for the purposes described below.

1.1 To respond to your queries or communicate with you

We process your personal data when you contact us via our online contact forms.

We process your name, title, (business) contact details (including your email address, telephone number, name of your company) and any other information that you provide to us in the open field entry of the contact form.

We process this information on the basis of your consent, which can be withdrawn by you at any time.

1.2 For surveys or other (marketing) communication

We process your personal data to send you surveys on our products or services or to send you marketing communication, to keep you updated on events, special offers, products and services of AkzoNobel. We may create profiles and analyze your interactions with us. This way we learn about your interests and can customize our communication to meet your personal interests.

We process your name, address, date of birth if you have provided us with that information, your email address and topics you have actively and voluntarily shared with us to be interested in, but also those inferred through your registered interactions with AkzoNobel websites and apps (for which we may use cookies), your shopping history, both online (if you link your purchases to your profile) and offline (when making an offline purchase) and the links you click in our emails.

We process this information on the basis of your consent, which can be withdrawn by you at any time.

1.3 For the development and improvement of products and services

We process aggregated personal data for various AkzoNobel business-related purposes, such as developing new products and services, enhancing, improving or modifying our websites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

We may use aggregated data. Sometimes we process personal data such as your name, your email address, your IP address, gender, place of residence, digits of your zip code and any other information mentioned in this Statement or otherwise provided to us by you.

We process this information on the basis of our legitimate business purposes.

1.4 For the technical and functional management of the Website
We process your personal data to help you find information in a quick and easy way and to improve access to and functionality of this site.

We may process your IP-address, the internet browser you use, the visited webpages, previous/next visited websites and the duration of your visit.

We process this information for our legitimate business purposes, i.e. to better understand how our customers interact with our websites.

1.5    When you create an account with us, to administer the account
Upon your request, we can create a personal account for you to make the purchasing process easier for you. Upon creating your account we will send you your personal login information.

We may process your name, a valid email address and any other information requested. We also process your display name, your role and your login data.

We process this information on the basis of your consent, which can be withdrawn at any time.

1.6    When you purchase products through our web shop, to process your order and manage the relationship
We use personal data to process your purchase and deliver your order, to report the status of your order and to contact you about the transaction.

For this purpose we need at least your name and geographical address, contact details such as telephone number or e-mail address, credit card or other payment information, your acceptance of our applicable terms and conditions, and whether or not you want to receive our newsletter.  We also process information about what you have purchased from us.

We process your personal data in order to carry out the purchase agreement and to deliver your order to you.

1.7     If you participate in prize contests, events, competitions, promotions and/or games of chance, to administer your participation
With your consent, we can send you emails with promotions and invitations to participate in prize contests, events, competitions or games of chance. If you choose to participate in one of these activities, we need your personal data to be able to organize organize this.

If you participate in any of these activities, we need your personal data to announce when you are a winner, to distribute the prizes and to measure the response to prize contests, events, competitions, promotions and or games of chance.

We process this information on the basis of your consent, which can be withdrawn at any time.

1.8     Compliance with laws and legal obligations and protection of AkzoNobel assets and interests
We will process your personal data as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including e.g. counterparty due diligence, money laundering, financing of terrorism and other crimes; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If so required, we may process your name, your contact information, your correspondence with AkzoNobel, your use of any of our products and/or services and any other information mentioned in this Statement or otherwise provided to us by you, if such is required for one of the purposes mentioned in the previous paragraph.

We process this information on the basis of our legitimate business purposes.